| Jeff Lawson ( @ 2007-06-28 12:44:00 |
| Entry tags: | travel |
Flighty
So last week when I was in San Jose on a business trip I decided to try to return back to Austin as standby on a flight that would depart about 1.5 hours earlier (at 4:40pm instead of 7:00pm). As it turned out, that SJC-AUS American Airlines flight was supposed to have regularly taken off at 9:30am, but had been delayed all day due to late equipment.
In any case I got a nice email crediting me some frequent flier miles for my "inconvenience" of flying on an earlier flight. :)
- It's completely realistic for our valued customers to rely on the scheduled departure and arrival of their flights. For that reason, we were disappointed to learn that flight 1810 was delayed on June 20 and we wanted to take the opportunity to apologize to you for the disruption of your travel plans.
I realize that our expression of regret is of small consolation in light of the time you spent waiting in San Jose for your flight to depart. I hope you will accept the addition of 10,000 Customer Service Bonus miles to your AAdvantage® account as a more tangible apology. You should see this mileage adjustment in your account very soon.
It looks like I'll soon have enough miles to be Silver Elite on Continental and Gold Elite on AA this year (my first time for either).
And I'm going to Paris for 6 days in two weeks for JFC's wedding!